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Magento Commerce

"Hand-made in Donegal, Ireland"

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    How do I return something for an exchange or refund?

    We want you to love our products as much as we do but if you don't then you can send them back to us within three months of purchase. We will be happy to offer a full refund or exchange it for another product. If you want us to exchange the item then you don't pay any postage for the replacement.

    The dispatch note that came with your parcel has full instructions of how to return your items, plus an address label you can use. Or click here to print our returns form.

    You need to complete the reverse side of the dispatch note with details of the items you are returning. If you no longer have this then a brief note will suffice giving us your name, address, postcode and contact number. Make sure you tell us whether you would like an exchange or refund. It would also be helpful if you could tell us why you are returning the item so that we can better understand what our customers want and make any necessary changes to our products.

    If you can use the box the goods came in to return your items then so much the better. If not then make sure the items are securely packaged and that the address label covers over any previous address details on the box.

    To return the parcel, if you are in the UK we may be able to arrange for our courier to come and collect it from your home but you will need to be at home to hand it over! If you want to use this service please call us. Alternatively you can return it to us via Royal Mail, or if you are returning a parcel from overseas your local postal service. Returning an item this way is at your own cost. In all cases we strongly recommend you ask for a proof of postage in case the parcel goes missing on its way back to us.

    You don't need to call us to tell us you have returned the parcel.                                                                                                     


    Unit 2, Moville Business Park,
    Glencrow, Moville
    Co. Donegal